Terms of Service

Agreement Between Q Host Technologies & Customer

This agreement consists of the following sections:

1. The General section which is applicable to all customers.
2. ICANN Registrants’ Benefits and Responsibilities.
3. Domain Name Services Terms and Conditions
4. Q Host Technologies Account Access Terms of Service
5. Q Host Technologies Refund, Cancellation, and Credit Policy
6. Compliance and Regulatory Screening

Section 1. General Terms of Service – All Clients

1.1 Definitions and Age of Majority

1.1.1 Definitions

• “Account” refers to the profile created when you sign up for our Services.
• “Services” refers to any product or service (e.g., hosting, domains, VPS, etc.) provided by Q Host Technologies.
• “Third-Party Providers” or “Vendors” are external suppliers (e.g., cPanel, Microsoft, Google) whose services or software may be resold or integrated by Q Host Technologies.

1.1.2 Age of Majority and Legal Competence

• You must be at least 21 years old (or of legal age in your jurisdiction) and fully competent to enter into binding contracts.
• If you are a legal entity, you confirm you are duly formed, in good standing, and have full authority to agree to these Terms.

1.2 Account Setup

1.2.1 Setup and Verification

We will set up your account after we receive payment and complete any necessary fraud screening. It is your responsibility to provide us with an email address that is not associated with the domain(s) you register or host with us.

1.2.2 Instant Activation

For credit card payments, your account is typically activated immediately. Hosting/servers are provisioned instantly but domain names are activated subject to near-realtime review and verification across multiple channels.

1.2.3 Notifications

We send activation details to your registered email. Please check your junk folder and whitelist our domain if emails do not appear in your inbox.

2. Content

2.1 Prohibited Content

You may not use Q Host Technologies Services for unlawful or unacceptable purposes under Qatar law or applicable international laws. Unacceptable material includes but is not limited to:

• Content violating Qatar law (directly or indirectly), including applicable Qatar cyber and content laws
• Pirated software, hacking tools/programs
• Hate speech, racism, or any form of extremism
• Pornography or sexually explicit material
• Copyrighted content used without permission
• Illegal drugs or controlled substances

2.2 Uncertainty

Please contact us if you are unsure whether your content is permissible before signing up.

3. Zero Spam Tolerance Policy

3.1 General Prohibition

We have a zero-tolerance stance against using our services for spam, unsolicited email, or bulk emailing. “Safe lists” and “double opt-in” lists misused for spam are also prohibited. Violations may result in immediate suspension or termination of your account without notice.

3.2 Clean-Up Fee

We reserve the right to charge a clean-up fee if spam is sent from your account. This fee is typically QAR 10 plus applicable taxes per 1,000 spam emails. You must safeguard your passwords and systems (with anti-malware, antivirus, etc.) to prevent compromised accounts from spamming.

3.3 Repeat Offenders

Terminated accounts may not re-register. Any re-registered account found sending spam will be terminated immediately without refund and may be subject to legal action.

3.4 Protection Measures

Q Host Technologies employs third-party email relays and outbound filtering solutions to minimize spam and protect our IP addresses from blacklisting.

4. Payments and Subscriptions

4.1 Billing and Recurrence

4.1.1 Billing Cycle

You agree to pay for Services in advance of the applicable service period. All services (including domain renewals) auto-renew unless you disable this in your client area. Kindly review our cancellation policy.

4.2 Payment Methods

4.2.1 Accepted Methods

Inline with being effective and offer a full digital experience, we accept Visa, Mastercard, Apple Pay, Google Pay.

4.2.2 Additional Documentation

Q Host Technologies may request documentation (e.g., government-issued ID, “selfie” with card) to verify account details and payment method ownership.

4.2.3 No Storage of Card Info

Q Host Technologies does not store full credit card details. We only keep a secure token provided by the payment gateway for recurring billing purposes.

4.2.4 Third-Party Payments Not Accepted

Q Host Technologies does not accept third-party payments. For bank transfers (if this option is available), the sender’s bank account details must match the Q Host Technologies account holder. If they do not match, we may decline the payment and request the bank to reject or return it (where permissible), and any related fees will be borne by the sender/client.

4.3 Renewals and Suspensions

4.3.1 Renewal Notices

Multiple email reminders are sent before your billing cycle ends. You are responsible for monitoring these messages.

4.3.2 Suspension

If you fail to pay by the expiry date, the associated service is suspended. Domains will stop resolving, and hosting/servers may be terminated 7 days after non-payment, with data deletion.

4.4 Payment Disputes and Chargebacks

4.4.1 Immediate Suspension

Should a chargeback request be filed for any payment (credit card or PayPal), you acknowledge that all services linked to your account will be immediately placed on hold (suspended) while we investigate.

4.4.2 Unauthorized Charges

If you are not one of our customers and believe your card has been used without authorization (by seeing a charge on your statement from Q Host Technologies), please email qhost@qhost.qa for help. We maintain a zero tolerance policy for online fraud and will promptly remove any fraudulent services, including phishing or malware. Therefore, if you have any billing concerns, kindly open a support ticket through your account before contacting your financial institution.

4.4.3 False Pretenses

Chargebacks under false pretenses will incur an administrative fee of QAR 200 plus applicable fees. We reserve the right to pursue legal action in Qatar to recover owed amounts.

5. Backups and Data Loss

5.1 Use at Your Own Risk

You assume full responsibility for maintaining copies of all your data at all times. Q Host Technologies is not liable for file or data loss on our servers that occurs due to technical issues or human factors.

5.2 Q Host Technologies Backup Policy

We regularly back up all accounts. However, we do not guarantee the integrity of these backups. We are not responsible for missing files, database corruptions, or issues arising during backup/restore processes.

5.3 Customer Responsibilities

We strongly recommend retaining multiple backups (e.g., local copy, offsite/cloud, external drive).

6. Service Cancellations

6.1 Cancellation by Q Host Technologies

We may cancel your account at any time if it violates these Terms or any applicable regulations, including Qatar law.

6.2 Cancellation by Customer

You may cancel your account at any time via the client portal or by contacting us. A refund is only available within the first 30 days of the subscription for eligible Services.

6.3 Payment Delays and Bounced Cheques

Q Host Technologies does not offer credit facilities unless pre-arranged. Bounced cheques may incur a fee of QAR 500 plus applicable taxes per cheque. If an account is in arrears due to disputes, we may suspend it until payments clear.

7. Resource Usage (Applicable to Shared Hosting)

7.1 Resource Limitations

You may not continually utilize 25% or more of system resources (CPU, RAM) for longer than 90 seconds. Activities causing high load (CGI scripts, PHP, FTP) may require specialized plans.

7.2 Fair Use

“Unlimited” hosting is subject to fair usage, ensuring no single client abuses shared resources. Hosting for file storage/sharing or large-scale media hosting is prohibited unless you have a plan that explicitly allows it. The fair usage involves not using more than 100GB of disk space and no more than 1 GB per single mailbox on the startup and growth plans and 10GB per single mailbox on the pro plan.

7.3 Prohibition on Resale or Sub-Leasing

7.3.1 Shared hosting is for your direct use only. You may not resell or sub-license it. If you host websites for multiple end users, you must purchase a reseller hosting plan or another authorized solution.

7.3.2 No Resale or Sub-Leasing: The Customer acknowledges that Q Host Technologies’ shared hosting services are intended solely for the Customer’s own personal or business use. Under no circumstances may the Customer resell, sub-license, lease, or otherwise permit any third party to use or access the shared hosting services (including, but not limited to, web space, bandwidth, email, or other resources) provided under the Customer’s account.

7.3.3 Reseller Hosting Requirement: If the Customer intends to host websites, applications, or content on behalf of multiple end users, clients, or other third parties, the Customer must purchase a reseller hosting plan or another hosting solution specifically authorized by Q Host Technologies for such purpose.

7.3.4 Enforcement and Remedies: Q Host Technologies reserves the right, in its sole discretion, to investigate reports of misuse or violations of this provision. Upon determining that a violation has occurred, Q Host Technologies may immediately suspend or terminate the Customer’s account without prior notice. The Customer agrees that Q Host Technologies shall not be liable for any direct or indirect damages resulting from such suspension or termination.

8. Bandwidth Usage

8.1 Allocated Allowance

Each hosting package, cloud servers or dedicated servers have a set monthly bandwidth limit. If you exceed this amount, Q Host Technologies may suspend your account until the next cycle, require an upgrade, or impose additional fees, also known as overusage or overage fees.

8.2 No Carry-Over

Unused bandwidth in one month does not roll over to the next.

8.3 Unlimited Hosting Fair Use

You are expected to use the service in good faith for typical personal or SMB websites. Section 7 applies to resource-intensive or abusive usage.

9. 30 Days Money Back Guarantee and Refunds

9.1 Refund Eligibility

You may obtain a full refund within 30 days of initial purchase for eligible shared hosting plans (Linux/Windows). No refunds apply to domain registrations, license fees, VPS, Dedicated Servers, Emails, SSLs, etc or special offer/trial products.

9.2 Refund Process

Send a request to our billing department. Approved refunds are processed within 5 working days to the original payment method or as account credit.

10. Downtime and Service Level Agreement (SLA)

10.1 99.9% Uptime Commitment

Q Host Technologies endeavors to maintain a monthly uptime of 99.9%, measured at our data center’s network interface, excluding force majeure events, scheduled maintenance, etc.

10.2 Scheduled and Emergency Maintenance

We post/email notices for planned maintenance whenever possible. In emergencies, maintenance may occur with little or no notice.

10.3 Service Credits

If uptime drops below 99.9% (excluding stated exceptions), you may request a service credit. Credits are prorated for downtime exceeding the SLA limit, capped at one month of hosting fees.

Eligibility: If we fail to meet the 99.9% monthly Uptime Commitment (excluding any scheduled or emergency maintenance or other exclusions specified above), you may be eligible for a service credit. Service credits are your sole and exclusive remedy for downtime under this Agreement.
Amount of Credit: Service credits are calculated based on the prorated fees for the period of downtime in excess of the applicable Uptime Commitment, up to a maximum of one (1) month’s hosting fee for the affected service in any given billing cycle.
Claim Procedure:

• You must submit a support ticket or email to our billing department within fourteen (14) days of the end of the month in which the downtime occurred.
• Claims must include documentation or logs indicating the specific dates, times, and duration of the downtime.
• We will review all claims in good faith, and our determination of eligibility for a service credit shall be final.
  Application of Credits: Approved service credits will be applied toward future billing for the affected service and are not refundable in cash.

10.4 Limitations and No Extra Warranties

We disclaim liability for indirect or consequential damages from downtime. Service credits are your sole remedy for SLA breaches. Except for the stated Uptime Commitment, services are provided “as is.”

10.5 Other Exclusions

10.5.1 The Uptime calculation excludes downtime that results from:

• Events beyond our reasonable control (force majeure), including natural disasters, power failures, or third-party attacks (e.g., DDoS).
• Issues with your internet service provider (ISP) or external network.
• Your or your users’ misuse, custom scripts, software or coding errors, security misconfigurations, or any breach of this Agreement.
• Suspension or termination of your account in accordance with our Terms of Service.

10.5.2 No Liability for Indirect or Consequential Damages: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, loss of data, business interruption, or related expenses arising from or relating to downtime.

10.5.3 Maximum Liability: Our total aggregate liability for any downtime is limited to the total fees you paid to Q Host Technologies for the affected service(s) during the one (1) month immediately preceding the event giving rise to the claim.

10.5.4 Sole Remedy: Except as expressly provided herein, service credits are your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide the hosting services.

10.5.5 No Warranties Beyond SLA: Except for the Uptime Commitment expressly stated above, all hosting services are provided “as is” and “as available,” and we disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Price and Package Changes

We reserve the right to change the prices listed on our site. Additionally we reserve the right to increase or decrease the amount of resources given to plans at any time. Current clients will not be affected until the next billing cycle. This is necessary as technology evolves all the time and new services/addons and offerings become available which are packaged into new plans and offered on our website.

12. Communication and Support

12.1 Mailing List and Service Notices

As a customer, your email is added to our list for announcements, updates, or greetings. These are essential service communications.

12.2 Support Channels

Standard support is handled through tickets in your client area, operating 24/7/365. You agree that we do not offer phone support, live chat support or direct support in our office. This way we can maintain a smooth experience for all clients, document all support cases and have a unique reference number for each incident. This is also for the security of your account as only the verified and logged in account owner can request support.

12.3 Customer Responsibility

You must check the email you registered for invoices, suspension, or renewal notices. We only accept support or billing requests from the registered email or via support tickets.

13. Termination and Access

13.1 Q Host Technologies’ Right to Terminate

We may terminate your access to any or all Services at any time, with or without notice, if you breach these Terms or misuse system resources.

13.2 Account Holder’s Right to Terminate

You may terminate your account at any time via the client portal. Any pre-paid fees are generally non-refundable unless stated in Section 6 or 9.

13.3 Fee Obligations

Upon termination, any owed fees become immediately due. If your use has caused liabilities, you may be responsible for collection costs, including attorneys’ fees.

13.4 Survival of Terms

Provisions related to ownership, disclaimers, indemnities, and liability limitations survive termination.

14. Indemnification

You agree to defend, indemnify, and hold Q Host Technologies harmless from any claims, liabilities, losses, or damages (including attorney’s fees) arising out of:

14.1 Any service or product provided or performed by you or your assigns using Q Host Technologies’ Services.
14.2 Infringement of third-party intellectual property rights by your content or activities.
14.3 Any breach of these Terms by you or your end users.
14.4 Claims of personal injury or property damage caused by products/services distributed through Q Host Technologies’ infrastructure.

15. Disclaimer and Liability Limitations

15.1 As-Is, As-Available Services

Q Host Technologies provides all Services on an “as is” and “as available” basis. We disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement to the fullest extent permitted by Qatar law.

15.2 Maximum Liability Cap

To the extent permitted by law, Q Host Technologies’ total aggregate liability for any claim arising from these Terms shall not exceed QAR 500 (five hundred Qatari Riyals). We shall not be liable for indirect, special, incidental, or consequential damages.

15.3 Force Majeure

We will not be liable for any delay or failure due to events beyond our reasonable control, including natural disasters, wars, strikes, network outages, or governmental actions. If a force majeure event persists for over three (3) months, either party may terminate the affected Services without penalty.

15.4 Mandatory Law

Nothing in this Agreement excludes or limits Q Host Technologies’ liability if such limitation is prohibited under applicable law.

16. Changes to the Terms of Service

16.1 Revision Rights

We reserve the right to amend these Terms at any time without prior notice. Updates are typically posted on our website, and continued use of the Services constitutes acceptance of the revised Terms. You are advised to visit this page or contact us for any concerns.

16.2 Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Qatar. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Qatar.

By using Q Host Technologies’ Services, you confirm that you have read, understood, and agree to these Terms in their entirety. If you do not agree, you must discontinue using our Services immediately.

Section 2. ICANN Registrants’ Benefits and Responsibilities

By submitting this Application for a Domain Name, you hereby confirm that your domain name registration and any privacy/proxy services you may use in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.

Please refer to ICANN’s Registrants’ Benefits and Responsibilities.

Section 3. Domain Name Services Terms and Conditions

1. Domain Registration Terms

1.1 The client understands and agrees that registering a domain name through Q Host Technologies is subject to the terms and conditions set forth by third-party entities, including the relevant registry for that domain extension or national domain name registries such as the CRA for .qa domains and other providers including our partners. The client also agrees to abide by ICANN regulations and any registry-specific policies pertaining to domain names at all times. The client further agrees to indemnify Q Host Technologies and the applicable registry against any claims arising from the client’s use of the domain or any breach of these or related third-party terms.

1.2 Q Host Technologies’ responsibility in the domain registration and renewal process is limited to submitting the client’s request to the appropriate registry, this could be in real time via the EPP protocol or manually via the registrar’s/registry’s system for some extensions. It remains the client’s obligation to confirm that the domain has been successfully registered or renewed with the registry and any concerns raised to our support department within 7 working days after the relevant action has occurred (such as a payment or a confirmation email sent out to the client).

1.3 The client warrants that any domain name registered:

1.3.1 does not infringe upon the rights of third parties, including intellectual property rights;

1.3.2 is not registered or used in bad faith or in a manner that could be considered abusive under relevant registry or ICANN dispute policies;

1.3.3 will not be used for illegal or unauthorized purposes.

1.4 Q Host Technologies will make reasonable efforts to register requested domains, but is under no obligation to fulfill any request if the domain is unavailable or cannot be registered.

1.5 Q Host Technologies makes no warranty or guarantee, express or implied, that any specific domain name is available for registration and will not be held liable if the domain cannot be registered.

1.6 Q Host Technologies reserves the right to change the registrar of record for a domain name at its discretion without prior notice to the client.

1.7 The client consents to Q Host Technologies sharing domain registration data with ICANN, the relevant domain registry, legal authorities, and other necessary entities as required by law or policy.

1.8 Certain client information may be made publicly accessible through the WHOIS database in accordance with ICANN and registry requirements. The client waives any legal claim against Q Host Technologies regarding these disclosures.

1.9 If the client has not purchased WHOIS privacy protection which is only available for certain domain name extensions that support it, the client must ensure their publicly displayed WHOIS information remains accurate. Inaccurate data may lead to suspension or deletion of the domain by Q Host Technologies, the registry, or ICANN.

1.10 Some domain extensions may include security features such as registrar or registry locks that may be automatically applied or available at extra fees.

2. Domain Renewals

2.1 Q Host Technologies will attempt to automatically renew domains on the client’s behalf provided that:

2.1.1 the client has a valid and current payment method on file, such as a credit card;

2.1.2 the domain has not been set to cancel or auto-renew off toggled.

2.2 If either of the above conditions are not met, the domain will not be auto-renewed, and Q Host Technologies shall bear no responsibility for any resulting expiration or consequences.

2.3 Auto-renewals will generally be processed for the same duration as the domain’s initial term unless updated via the client’s Q Host Technologies portal.

2.4 Q Host Technologies may initiate payment collection for domain renewals up to thirty (30) days prior to expiry. While the system will prioritize the default payment method, Q Host Technologies reserves the right to use any valid payment method stored in the client’s account.

2.5 Domain renewals are billed at Q Host Technologies’ then-current rates, which are published on the Q Host Technologies website and in the client portal.

2.6 If a domain is not renewed by its due date, it will be considered expired and the provisions under Section 6 (Expired Domains) will apply.

2.7 Most domains can be registered or renewed for up to 10 years, subject to specific restrictions imposed by their respective registries. For .qa the registration term is maxed at 5 years as per the CRA policy.

3. Domain Cancellations

3.1 For .qa or .qatar (IDN) domains, including 3rd level qa domains, Q Host Technologies allows cancellations within three (3) calendar days of registration, subject to a deduction of QAR 50 plus applicable fees for processing (payment gateway fees). No refunds will be issued beyond this period. Cancellation requests must be submitted via a support ticket.

3.2 Domains outside of the namespace mentioned in 3.1 are not eligible for cancellation or refund once registered.

3.3 If a domain is bundled with another Q Host Technologies service, cancelling one does not automatically cancel the other. Each service must be terminated individually.

4. Domain Refunds

4.1 Domain registrations and renewals, except for .qa domains (and its extensions) within the eligible period, are non-refundable.

4.2 Once a domain is successfully registered with the registry, no refund can be issued due to its unique nature.

4.3 If the client makes an error during domain registration (e.g., spelling mistake or choice of wrong name), Q Host Technologies bears no responsibility. The client must review carefully before submitting the order on our platform.

4.4 Domains are considered bespoke services, and by registering a domain, clients agree to waive any applicable cooling-off period under consumer protection laws.

4.5 Refunds are not available when a domain name is deleted due to a policy violation or suspension/deletion performed by the respective domain name registry inline with their own policy.

5. Domain Transfers and Ownership

5.1 Ownership is determined by WHOIS records stored at the respective domain registry. If unclear, Q Host Technologies may request supporting documentation.

5.2 In case of ownership disputes between clients, you agree to first attempt resolution directly with the third party, and Q Host Technologies may request written proof of efforts made.

5.3 To transfer a domain, the client must: obtain all necessary consents; submit valid supporting documents; comply with Q Host Technologies’ domain verification and transfer process.

5.4 Clients are responsible for providing transfer authorization codes (also known as EPP codes, auth codes or domain passwords) and ensuring successful completion. In case of cancellation, the client must contact Q Host Technologies to request a refund (if applicable).

5.5 Manual transfers and internal transfers between Q Host Technologies clients may require additional fees as published on Q Host Technologies’ website.

5.6 Transferred domains may include an automatic one-year renewal depending on the extension.

5.7 When transferring ownership to another person (the “Transferee”), the client must confirm that the Transferee agrees to Q Host Technologies’ terms and provide proof upon request.

5.8 Q Host Technologies may block domain transfers until all outstanding fees on the losing account are cleared.

5.9 If Q Host Technologies receives a verified trademark complaint or dispute resolution ruling from a recognized authority such as the domain registry, registrar or WIPO, the domain may be placed on hold or transferred into Q Host Technologies’ internal account pending investigation.

5.10 Domains subject to ownership or legal disputes may be locked, placed on hold, and moved to a holding account until resolution is proven via legal documentation.

5.11 Q Host Technologies may act as Designated Agent per ICANN’s Transfer Policy to approve registrant changes and may bypass the 60-day lock in such cases.

6. Expired Domains

6.1 Once expired, a domain will cease to function and be considered inactive, this happens by removing the DNS delegation information from the domain name zone file.

6.2 Expiration may occur due to non-payment, intentional cancellation, or manual renewal failure.

6.3 It is the client’s responsibility to maintain an up-to-date email address for renewal reminders.

6.4 Some domains enter a grace and/or redemption period (RGP) after expiration, while others may be immediately unrecoverable.

6.5 Domains without recovery periods are considered permanently lost upon expiration, and Q Host Technologies bears no obligation to retrieve them.

6.6 Within three (3) days after expiration, Q Host Technologies may:

• renew the domain and hold it in escrow;
• redirect DNS or park the domain;

6.7 Where applicable, the client may renew the domain within 30 days (“Grace Period”) by paying the renewal fee. Some domains have a shorter or an extended grace period. Accurate information pertaining to certain domain extensions is always visible in your client area or can be provided on request by our customer care team.

6.8 After Grace Period expiry, Q Host Technologies may at its own discretion:

• auction the domain;
• modify contact details;
• transfer ownership.

6.9 If the domain is recoverable under a redemption period, both renewal and redemption fees must be paid in full to reclaim it. These fees are non-negotiable and are set by the respective registry/registrar.

6.10 Q Host Technologies is not obligated to attempt recovery of a domain unless payment is received in advance.

6.11 Domain renewals are not guaranteed, even if attempted. Clients should verify renewal success via WHOIS or their Q Host Technologies account.

6.12 Q Host Technologies is not responsible for internal, external or third party system failures, technical issues or other actions that could prevent a domain name renewal from being processed. You acknowledge that you are responsible to maintain and verify domain name records at all times.

7. Compliance and Enforcement

7.1 By registering a domain, you agree to follow the rules outlined by the applicable registry, including CRA Qatar, ICANN or other national registries.

7.2 Q Host Technologies will act in compliance with all laws and industry regulations in case of disputes, legal action, or misuse.

8. Free Domain Offers

8.1 Q Host Technologies may include a free domain registration with certain hosting plans, valid for the first year and limited to standard domains as published on our website at the time of checkout

8.2 This offer is valid at checkout only and cannot be redeemed post-purchase.

8.3 Free domains apply only to new hosting accounts and not to upgrades or package changes.

8.4 If a hosting refund is issued, the cost of the free domain will be deducted from the refund amount.

Section 4. Q Host Technologies Account Access Terms of Service

1. Overview

This Agreement sets out the terms and conditions governing your use of Q Host Technologies’ account access features and related functionality (the “Services”). Your use of the Services is also subject to Q Host Technologies’ Terms of Service (this page), Privacy Policy, and any applicable product-specific terms, all of which are incorporated by reference. If there is a conflict between this Agreement and the main Terms of Service, this Agreement will control for the Services.

Nothing in this Agreement is intended to confer rights or benefits on any third party.

We may update this Agreement from time to time. The updated version becomes effective once published on our website. Your continued use of the Services after the revision date constitutes acceptance of the updated Agreement. If you do not agree with a revision, you must stop using the Services.

You are responsible for keeping your account contact details accurate and current so you can receive contractual and service notices.

2. Description of Services

The Services allow you to:

• Request or accept limited or full access to another Q Host Technologies customer’s account as an authorized user (the “Grantee”); or
• Grant limited or full access to your Q Host Technologies account to another Q Host Technologies customer (the “Grantor”).

Permissions may vary by service, product, or role. The specific permission options presented in your Q Host Technologies account interface form part of this Agreement. Your registered email address serves as the username in all cases.

3. Grantor Terms

You should grant access only to a Grantee with whom you have an established and trusted business or personal relationship.

You acknowledge and agree that:

• Your decision to grant access is your responsibility. Q Host Technologies is not responsible for your decision to authorize another customer to access your account.
• Scope of access depends on permissions. Depending on the permissions you select, the Grantee may view or manage parts of your account, including contact, billing, service configurations, and order history. The Grantee will not be able to view your full payment card details.
• Authorized actions are treated as yours. Any action taken by the Grantee within the permissions you grant will be deemed authorized by you. This can include placing orders, renewing services, modifying settings, or submitting support requests.
• Payment responsibility remains with you (primary account holder). You remain solely responsible for payment of all products and services purchased through your account, whether by you or by the Grantee.
• Compliance with agreements. You are responsible for complying with all applicable Q Host Technologies terms and any third-party terms related to products or services accessed through your account.
• You may revoke a Grantee’s access at any time through your Q Host Technologies account settings. Revocation does not affect obligations or charges incurred before the revocation takes effect.

4. Grantee Terms

You should request or accept access only where you have an established and trusted business or personal relationship with the Grantor.

By requesting or accepting access, you acknowledge and agree that:

• Best-interest use. You will use the access solely in the best interest of and as authorized by the Grantor.
• No self-transfer. You will not transfer the Grantor’s domains, services, accounts, or assets to yourself or to any third party unless you have clear documented authorization and the transfer complies with Q Host Technologies policies and applicable law.
• Separation of accounts. You will keep the Grantor’s account and assets separate from any accounts or assets owned or controlled by you.
• Accuracy of your information. Any information you provide to enable account access must be accurate, complete, and up to date.
• Professional conduct. You will not engage in any conduct that could harm the Grantor’s account standing, reputation, or business.
• Legal and regulatory compliance. You will comply with all applicable laws and regulations in connection with your access and use of the Grantor’s account.
• Licensing. Where your services to the Grantor require permits or licenses, you are responsible for maintaining them at your own cost.
• If requested by Q Host Technologies and to the extent permitted by applicable law, you will promptly provide reasonable information relating to your access activities for security, audit, or compliance purposes.

5. Account Access and Security

Primary account owner responsibility
The person or entity registered as the primary Q Host Technologies account owner is solely responsible for all use of the account and for maintaining the confidentiality and security of all login credentials associated with the account. This includes usernames, passwords, one time passwords (OTP), security questions and answers, and any authentication devices or methods used to access the Q Host Technologies client portal.

Duty to protect login credentials
You agree to:

• Keep your login credentials confidential and not share them with unauthorized persons
• Change your password and security details from time to time and whenever you suspect that someone else may know them
• Use strong, unique passwords and avoid using the same password on other websites or services
• Immediately notify Q Host Technologies if you suspect any unauthorized access to your account or any compromise of your login credentials.

Use of additional security features
Where Q Host Technologies provides additional security features such as OTP, multi factor authentication, security questions and answers, you agree to enable and use such features where reasonably possible and to follow Q Host Technologies’ security guidance and instructions published from time to time.

Security of devices and systems
You are responsible for ensuring that the device, browser, operating system and network you use to access the Q Host Technologies client portal are secure and kept up to date. This includes keeping your systems reasonably free from viruses, malware, spyware, keyloggers and other malicious code that could compromise your account or data.

Reliance on successful login
To the fullest extent permitted by applicable Qatar law, Q Host Technologies is entitled to treat any access to or transaction within your account that occurs after successful use of valid login credentials or authentication methods as having been performed by you or with your authority, unless you have previously notified Q Host Technologies in writing of suspected unauthorized access and we have had a reasonable opportunity to act on that notice.

Liability for actions taken in your account
To the fullest extent permissible by law, you remain legally and financially responsible for all actions, instructions, orders, changes, configurations and transactions carried out in your account through the Q Host Technologies client portal, including:

• Actions performed directly by you
• Actions performed by any person to whom you have disclosed your credentials or granted access
• Actions performed by any person who gains access to your account because you did not take reasonable steps to keep your credentials and devices secure.

This clause does not limit any rights you may have under mandatory Qatar consumer protection laws that cannot be excluded or limited by contract.

6. Security, Data Protection, and Privacy

You acknowledge that account access may involve processing personal data. Q Host Technologies will process personal data in accordance with applicable Qatar data protection requirements and our Privacy Policy.

You agree to:

• Maintain appropriate technical and organizational measures to protect any data you access through the Services.
• Use personal data only for the purpose authorized by the Grantor and consistent with applicable law.
• Promptly notify the Grantor and Q Host Technologies if you suspect unauthorized access, misuse, or a security incident related to the Services.

7. Suspension, Termination, and Consequences

We may suspend, limit, or terminate access to the Services, or take other appropriate action, if:

• We reasonably suspect unauthorized, abusive, fraudulent, or unlawful activity;
• You breach this Agreement or any incorporated terms; or
• We are required to do so by law or a competent authority.

To the extent permitted by applicable law, if your access to the Services is terminated, you may lose access to certain settings, data, or content associated with the Services.

8. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Q Host Technologies, its affiliates, directors, officers, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses arising out of or related to:

• Your decision to grant access to your account to another customer;
• Your breach of this Agreement;
• Any unauthorized, negligent, or unlawful act or omission by you or by any person you authorize to access an account through the Services; or
• Your misuse of the Services.

This clause does not limit any rights or remedies you may have under mandatory Qatar consumer protection laws where applicable.

9. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, secure, or error-free operation of the Services. Nothing in this Agreement excludes liability that cannot be excluded under applicable Qatar law.

10. Titles and Severability

Headings are for convenience only and do not affect interpretation. If any provision of this Agreement is held unenforceable by a competent court, the remaining provisions will remain in effect to the maximum extent permitted by law.

Section 5. Q Host Technologies Refund, Cancellation, and Credit Policy

Kindly refer to our detailed refund, cancellation and credit policy on this link.

Section 6. Compliance and Regulatory Screening

Q Host Technologies complies with applicable Qatar laws and regulatory requirements relating to sanctions and TFS. This includes implementing relevant measures issued under UN Security Council Resolutions and screening against applicable Qatar and UN designations, where required.

In addition, certain Q Host Technologies products and services depend on third-party upstream providers (including providers based in Qatar, the UAE, EU, US, and other jurisdictions). These providers may apply their own sanctions, export-control, risk, and compliance rules, including automated screening against sanctions and restriction lists (such as EU measures and US O.F.A.C. programs), and may impose service restrictions based on their internal policies.

Because compliance requirements may differ by product, service, payment method, jurisdiction, and upstream provider, Q Host Technologies will apply either or both of the following, as applicable to the specific transaction:

1. Qatar requirements applicable to Q Host Technologies and the relevant service, including Qatar TFS and UN-based measures.
2. Upstream provider requirements applicable to the specific product or service component, including the provider’s screening, acceptance criteria, and jurisdictional restrictions.

Where screening is performed, it may result in:

• refusal to register, transfer, renew, activate, or continue a service such as a domain name, etc
• suspension, cancellation, or limitation of access to a service
• rejection of a contact profile, order, payment, or service link where the upstream platform blocks it

Q Host Technologies is a user of upstream platforms and may be technically required to rely on, and enforce, their screening outcomes and restrictions. Q Host Technologies is not responsible for, and does not control, the internal scoring, matching logic, thresholds, or decisions applied by upstream providers. Customers acknowledge that restrictions can change at any time without prior notice, and a transaction that was previously possible may later be blocked.

Q Host Technologies may request additional information, decline service, or terminate services where required to comply with Qatar requirements or upstream provider rules, or where a provider will not process the transaction.